Privacy Policy

1. Introduction

Welcome to Azez Alnoor Facility Management LLC ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website azealnoor.com and use our services.

By accessing our website and using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Full name and contact details (email address, phone number)
• Company name and job title
• Business address and location information
• Payment information for service contracts
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our facility management services
• Processing your inquiries and service requests
• Managing client relationships and contracts
• Sending important updates about our services
• Improving our website and user experience
• Complying with legal obligations and regulations
• Preventing fraud and enhancing security

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations to you
• Legitimate Interests: To operate and improve our business
• Legal Compliance: To meet our legal and regulatory requirements
• Consent: Where you have given us explicit consent

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Trusted third parties who assist in delivering our services
• Business Partners: When necessary for joint service delivery
• Legal Authorities: When required by law or to protect our rights
• Professional Advisors: Lawyers, accountants, and other professional consultants

We ensure all third parties respect the security of your data and treat it in accordance with the law.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure network infrastructure
• Employee training on data protection

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typical retention periods include:

• Client contract data: 7 years after contract termination
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months
• Financial records: 7 years as required by law

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Restrict or object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

9. International Data Transfers

As a facility management company operating in the UAE and serving international clients, we may transfer your personal information to countries outside your country of residence. We ensure such transfers are compliant with applicable data protection laws and that appropriate safeguards are in place.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: